@agileuxnyc talk by @thinknow Lane Halley http://www.lanehalley.com

Lane Halley Quick, Visual, Collaborative, & Continuous

Liked the mindset from

Lean User Experience Residency

Back in the day we had the 4Ds: plan-build-test-ship — but we never had time to test. A lot came from HCI ( human computer interaction) … Struggle was how to get people to take time to test. Big struggle.

Products in perpetual Beta. For a while she didn’t like it. Then realized it was more fluid than in days of 4Ds. But even today we still base on model of practioners, deliverables, sips etc.

See her great slide on expanding role of designers.

UX now has a seat at table, but creating pain for team unless more quick, visual, collaborative and continuous.

Light weight research processes. Tomer and Andres talked about light methods.

Interview guides

Originally from Cooper (pattern! Just found out about thus company from Luke Hohmann).

Make Provisional persona that evolve over time

(Jeff Patton calls Practical Persona)

The persona themselves evolve over time

Hah! Sync. She mentions @jeffpatton. 😉

And up go pragmatic persona slide. 😉

These are made after some interviews.

Tips for researchers:
– pair interviews Withba back-up

Hah Jeff’s picture. 😉

– use multiple note takers taking notes on cards with one thought per card or sticky note

– visual radiator (cred from me to Alistair – did he not come up w this term?)

– sketch board

Continuous customer engagement – this is what it really means: it should be like clockwork, not a special occasion

– five users every Friday
– talk to us button

Where previously would go get research, and understand needs, then do a report, then design… Instead do a mashup, find a small piece of story and ask user to show how they would do with product.

If a team doesn’t know what goes on the profile page, what goes on the page? Everything.

Innovation Games mention @lukehohman ;). “very useful”

Collaborative design session.

Shows a really lean prototype with just stickies.

Slides on sldeshare.

When you can predict the response, change test subjects.

[my main issue: how does this not turn into Big Design Upfront]

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